Penbox - Prestige pens, nibs, ink and writing accessories.
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Penbox Privacy Policy

Penbox are committed to protecting your privacy and this privacy policy explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you place an order for one of our products for us to process your order and take payment using the billing/delivery address details you supply. Any payment details you supply are encrypted and used by our third-party payment providers Worldpay and Paypal. Cookies are used on our website to allow an order to be processed and the shopping cart to function correctly.

How will we use the information about you?

We collect information about you to process your order, manage your account (if you create one) and, if you agree, to email you.

We will not share your information for marketing purposes with companies outside of our business.

In processing your order, we may send your details to, and use information from credit reference agencies and fraud prevention agencies to validate your order when card payments are taken to validate your card payment. This process is undertaken by Worldpay and Paypal and all information is encrypted.

The computer used to take telephone payments requires staff logins and has the latest anti virus and firewalls installed to protect the computer from unauthorised access. Our offices are also alarmed and protected by secured door locks. By law we are required to store records of sales history for accounting and VAT purposes for up to 7 years.

Marketing

We may send you information about products which may be of interest to you by email or by post. We are only permitted to do this if you have consented to receive marketing by email and/or post during the checkout process when placing an order.

Customers prior to 25th May 2018 that were on our old mailing lists will have been notified about remaining on these marketing lists by email requesting to re-subscribe. Any customer that has not re-subscribed will have been removed from our mailing lists.

You have a right at any time to stop us from contacting you for marketing purposes at any time.

If you no longer wish to be contacted for marketing purposes click here.

All customers that have consented to emails being used for marketing purposes are stored securely by our email newsletter provider.

Website Security

Any payment information you provide on our website is protected by encryption. You will see our website address has the prefix of https:// and a padlock symbol on your browser address bar to indicate your connection is secure and protected.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to allow cookies. However as a result of not accepting cookies, in a few cases some of our website features may no longer function as intended.

Online Customer Accounts

We do not require customers to login or create an account to make a purchase. When placing orders customers are required to supply billing and delivery address details each time they order. At checkout customers may have an option to store billing and address details for future orders, but this is as a cookie stored on their device and is not stored on our system.

Data Breach Notifications

If your information is accessed by a unlawful party we will notify you as soon as we have become aware of the information breach. This would be by email.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

How to contact us

Our Address: Penbox, 14 Fountain Court, Marker Place, Epworth, North Lincolnshire, DN9 1EG.

Or by email.